Refund Policy

At Mapaan, we strive to deliver a high-quality AI-powered marketing platform. We understand that things don’t always work out, and we want to be transparent about when and how refunds are handled.

All refund requests are evaluated on a case-by-case basis and are subject to approval by Mapaan at its sole discretion. This policy outlines the conditions under which you may be eligible for a refund.

To be eligible for a refund, all of the following conditions must be met:

• The refund request must be submitted within 7 days of the original payment date.
• No credits or generation units must have been consumed on your account during the current billing period.
• No AI-generated content (including text, images, video, or audio) must have been created, downloaded, or exported using the Services during the current billing period.
• Your account must not have been suspended or terminated for violation of our Terms of Service.

If any credits have been used or any content has been generated during the billing period, the subscription is considered utilised and a refund will not be issued.

The following are not eligible for refunds under any circumstances:

• Subscription fees where credits or generation units have been partially or fully consumed.
• Add-on purchases, one-time credit top-ups, or any supplementary purchases made outside of the base subscription.
• Payments made more than 7 days prior to the refund request.
• Accounts that have been terminated due to a breach of our Terms of Service or Acceptable Use Policy.
• Any difference in pricing due to promotional offers, discounts, or plan changes.

To request a refund, please contact our support team at support@mapaan.com with the following information:

• Your full name and the email address associated with your Mapaan account.
• The date of the payment you are requesting a refund for.
• Your subscription plan and billing cycle (monthly or annual).
• The reason for your refund request.

Refund requests submitted through any channel other than the email address above may not be processed. We recommend submitting your request as early as possible within the 7-day eligibility window.

All refund requests are subject to review and approval by Mapaan. Submitting a request does not guarantee that a refund will be issued.

Upon receiving your request, our team will verify your account activity, payment history, and credit usage to determine eligibility. We aim to communicate the outcome of your request within 7–10 business days of receiving it.

Mapaan reserves the right to approve, partially approve, or deny any refund request at its sole discretion. We may request additional information from you to process your request.

If your refund is approved, please note that processing times may vary significantly depending on factors outside of our control. The typical timeline is as follows:

• Review and approval: 7–10 business days from the date of your request.
• Refund initiation: Once approved, the refund will be initiated to your original payment method within 5–10 business days.
• Bank or payment provider processing: Depending on your bank, card issuer, or payment aggregator, it may take an additional 15–45 business days for the refund to appear in your account.

In total, the end-to-end refund process may take up to 60 days (approximately 2 months) from the date of your request. This timeline accounts for intermediary processing by payment gateways, banking networks, and service aggregators, which are outside of Mapaan’s direct control.

Mapaan is not responsible for delays caused by your bank, card network, payment provider, or any other third-party financial institution.

All approved refunds will be returned to the original payment method used at the time of purchase. We do not issue refunds via alternative payment methods, cash, cheque, or platform credits unless explicitly agreed upon in writing.

If the original payment method is no longer available (e.g., expired card or closed account), we will work with you to find a suitable alternative, but this may further extend the processing timeline.

Cancelling your subscription and requesting a refund are two separate actions.

When you cancel your subscription, you will retain access to the Services until the end of your current billing period. No further charges will be made. Cancellation alone does not entitle you to a refund.

A refund request must be submitted separately following the process described in Section 4. If you wish to both cancel your subscription and request a refund, please state this clearly in your support email.

Annual subscription plans are subject to the same 7-day refund eligibility window and zero-usage requirement as monthly plans. The 7-day window is calculated from the date of each annual payment.

We do not offer partial or pro-rated refunds for unused portions of an annual subscription beyond the 7-day eligibility window. If you cancel an annual plan after the refund window has closed, your access will continue until the end of the annual billing period.

We strongly encourage you to contact us directly at support@mapaan.com before initiating a chargeback or payment dispute with your bank or card issuer.

Filing a chargeback without first contacting us may result in immediate suspension of your account and access to the Services. Mapaan reserves the right to dispute any chargeback and provide evidence of service delivery to the relevant payment provider.

If a chargeback is filed and subsequently reversed in Mapaan’s favour, your account will be reactivated, but we reserve the right to charge an administrative fee to cover processing costs.

In rare cases, Mapaan may consider refund requests that fall outside the standard eligibility criteria outlined in this policy. Such exceptions are entirely at Mapaan’s discretion and may include situations such as:

• Extended platform outages or service disruptions that materially prevented you from using the Services.
• Billing errors or duplicate charges caused by a system malfunction.
• Documented medical emergencies or other extraordinary personal circumstances.

To request an exception, please contact support@mapaan.com with a detailed explanation and any supporting documentation. Approval of one exception does not set a precedent for future requests.

Mapaan reserves the right to update or modify this Refund Policy at any time. Any changes will be posted on this page with a revised "Last updated" date. The policy in effect at the time of your purchase will apply to that transaction.

We encourage you to review this page periodically to stay informed about our refund practices.

If you have any questions about this Refund Policy or need assistance with a refund request, please contact us at:

• Email: support@mapaan.com

We will do our best to respond to your inquiry and resolve your concern in a fair and timely manner.